In this provider spotlight, we’re featuring Stephanie Hill, RN, MSN, CRNP, a nurse practitioner at ExcelENT of Alabama with more than ten years of experience helping patients navigate ear, nose, and throat conditions. Her honesty, clinical expertise, and focus on education make her a trusted voice in understanding what ENT care really involves and how long-term relief is achieved.

Inside ENT Care with Stephanie Hill, RN, MSN, CRNP

I’ve been working in ear, nose, and throat care for more than ten years, and one thing I’ve learned is just how much these issues can affect everyday life. They don’t just cause discomfort but also impact how you sleep, communicate, and feel overall. That’s why I care so much about helping patients understand what’s going on with their health, not just treating symptoms.

I wanted to share a little more about how I found my way into ENT, what my days typically look like, and what I wish more patients knew, especially when it comes to managing chronic ENT conditions. My goal has always been simple: to provide care that’s honest, thoughtful, and focused on long-term well-being.

My Path to ENT Wasn’t Planned, but It Felt Right

My career in ENT started shortly after I finished nursing school in 2012. Like many new nurses, I took the first job opportunity that came my way, which happened to be an inpatient ENT position. I worked mostly with head and neck cancer patients, and while the work was challenging, it was also incredibly meaningful.

After a couple of years in the hospital setting, I realized I wanted something a little different. I was drawn to outpatient care because it allowed me to build ongoing relationships with patients and follow them over time. I made the move to the clinic setting in 2014, and I’ve been there ever since. ENT is a specialty I truly enjoy—it’s complex, interesting, and no two days are ever the same.

The Best Part of My Job Happens Between Appointments

The medical side of ENT is fascinating, but what I enjoy most is getting to know my patients. On a typical day, I see about 16 patients, and I appreciate that my schedule allows for flexibility based on what each person needs.

Some visits are quick check-ins, while others take more time for education, reassurance, or answering questions. I value being able to slow down when needed and make sure patients feel heard. To me, good care starts with trust, and trust comes from open, honest conversations.

No Two Days in ENT Ever Look the Same

ENT is a very broad specialty, which is one of the reasons I love it. I see patients for ear problems, hearing loss, vertigo, sinus and allergy issues, voice concerns, and swallowing difficulties.

While sinusitis and allergies make up a large portion of my patient population, I also see many patients with hearing-related concerns. That variety keeps my work engaging and allows me to take a comprehensive approach to care. Some days are mostly sinus-related, while others bring a mix of different concerns, and I really enjoy that balance.

The Patients Who Always Make Me Smile

I see patients ages 13 and older, with most falling somewhere between young adulthood and middle age. I also work with a lot of older adults, especially those experiencing hearing loss, and they’re some of my favorite patients to see.

They’re often kind, appreciative, and full of stories. Helping someone hear better and stay connected to their family and friends can have a huge impact on their quality of life, and that’s something I find especially rewarding.

The Biggest Misunderstanding I See in ENT Care

One of the most important parts of my job is helping patients understand what to expect. Many ENT issues, especially chronic sinus and allergy issues, aren’t something that can be fixed with one visit or one medication. 

It’s very common for patients to come in hoping for a quick solution, like antibiotics or a steroid treatment. While that can help in some cases, many conditions need ongoing management, similar to asthma, diabetes, or high blood pressure. Once patients understand that the goal is managing symptoms over time, they’re often more engaged and see better results.

A Few Symptoms I Tell Patients to Never Ignore

I always encourage patients to pay attention to symptoms that are persistent or unusual. Things like one-sided nasal congestion, ongoing facial pain or pressure, chronic throat pain, or one-sided hearing loss should be evaluated by an ENT doctor. If something feels different or isn’t improving, it’s better to have it checked sooner rather than waiting. Early evaluation can make a huge difference.

Consistency Isn’t Exciting, but It Works

When it comes to managing ENT conditions, especially sinus and allergy concerns, consistency really matters. Simple habits like keeping sinus rinse bottles clean, taking medications as prescribed, and staying on top of seasonal treatments can make a noticeable difference over time.

For me, patient education is just as important as treatment itself. When patients understand their condition and feel confident managing it day to day, they’re more likely to see long-term improvement and feel more in control of their health.

Take the Next Step with Total ENT Care in Birmingham, AL

If ongoing ear, nose, or throat concerns are affecting your daily life, professional guidance can make all the difference. At ExcelENT of Alabama, providers like Stephanie Hill, RN, MSN, CRNP, are committed to helping patients understand their symptoms, manage chronic conditions, and feel confident in their care.

Whether you’re dealing with sinus issues, allergies, hearing changes, or other concerns, our ENT clinic in Birmingham, AL, offers comprehensive, patient-centered care tailored to your needs. Schedule an appointment today to connect with a team that values education, consistency, and long-term health.